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SKY Index Support Options

Registered owners of SKY Software products may receive free support through our support forums. All support, with the exception of installation issues, is handled through these forums.

What kind of problem are you having?

I can't figure out how to do something

If there is something you'd like to do, but you can't figure out how to do it. Please try these things:

Use your program's built-in help system If the question is related to a particular dialog of your program and there is a yellow question mark at the top right of that dialog, click that question mark or press F1 on your keyboard. Depending on how your program is configured, you'll either get a help screen related to that dialog or the PDF of the User's Guide will open with the current page set to the section of the manual that deals with that dialog.
Post a question to the SKY Index Users Group or search the group to see if your question is already answered. You can ask a community of SKY Index users a question to see if they have an answer for you. The SKY Index Users Group is a Q&A Forum where you can ask questions or search the previous posts to see if your question is already answered.

Note
: You must first join the group before you can search or post questions. If you have not already subscribed, just click the blue "Join Group" button when you reach the SKY Index Users Group web page.

To search or join the SKY Index Users Group, click here.

There is more information about the SKY Index Users Group below under the heading The SKY Index Users Group.

I'm having trouble installing SKY Index

If you have recently purchased SKY Index or are trying out the demo program and are having difficulty installing the program, you can contact us at support@sky-software.com. Please be sure to tell us what the difficulty is and include any error messages you might have received.

I think my program has malfunctioned and I'd like to report a problem

If your program has malfunctioned or you think  it may have malfunctioned, please create a Problem Report. To create a problem report click here.

We generally respond to reports within one business day, but it does sometimes take longer.

The SKY Index Users Group (SIUG)

What is the SKY Software Users Group?

The SKY Index Users Group (SIUG) is a Q&A forum where SKY Index users can create queries to get answers to their questions from other SKY Index owners. It is also a place where customers can make feature suggestions for future releases of the program. The SIUG can be searched and there is already a significant wealth of information available and more information is being added all the time.

We highly recommend that you join the SIUG because it is a great way to learn about SKY Index and to share your own expertise.

How do I join?

To join the SIUG click the blue Join Group button on the SIUG web page. The follow the on-screen instructions.

How do I ask a question?

To ask a question, just visit this web page and click the red New Question button and follow the on-screen prompts. If you're not already a member, you'll have to join the group first by clicking the blue Join Group button.

Who do I contact if I have a problem subscribing?

If you have a problem subscribing, please send an email to support@sky-software.com with an explanation of your problem.

How To Get Support By Phone

All owners of SKY Index are entitled to 90 days of free phone support. Your 90 days of support starts on the first day you call for support. Phone support is available Monday through Friday from 9am to 5pm EST.

Note: If you are using a demo version of SKY Index (this includes all programs used in indexing courses such as the Berkeley course ASI courses and SI courses), you must use the SKY Index Users Group for assistance. You are not eligible for phone support.

To receive phone support please have the following ready when you call (540) 751-4336:

The name and version of the product you need support for.

Your product registration number (usually on the inside front cover of your manual).

A description of the problem you are having.

Please be seated at your computer so that you can perform requested actions.