Frequently Asked Questions About SKY
Index v4.0
Below is a list of frequently asked questions about SKY Index
v4.0 and the corresponding answers.
Question: Why don't brackets,
curly braces and quotes show up in macros?
Answer: If you want to put brackets, curly
braces and quotes in your macros you need to put curly braces around these
characters. For example to have a macro print [1990 - 1993] you would enter
{[}1990 - 1993{]}.
Question: Why don't my macros
show up when I press the function key for that macro?
Answer: Your macro probably has square brackets or
curly braces in it. You need to enclose those characters in curly braces (see
previous question). Also, read the Macro readme file included with SKY Index for
more information and macro capabilities.
Question: Why don't my configured
fonts appear when I view my index in WordPerfect?
Answer: You need to make sure that Novell
WordPerfect has been selected as your word processor. Choose Specify Word
Processor from the Options menu and then click select (Custom) as your word
processor. This clears the word processor selection. Then select "Novell
WordPerfect 6.x" as your word processor. Finally enter the path to WordPerfect
if it did not get filled in automatically. Now re-generate your index.
Question: Why do the letters I
type get rearranged when I am adding entries in the data entry grid?
Answer: You most likely are running SKY Index on a
33 MHz 486 or slower computer and SKY Index can not keep up with your typing.
Try reducing the size of the data entry window. This reduces the amount of
information that must be refreshed with each new entry you make.
Question: Why do I get the error
3022 (can't have a duplicate key) during data entry?
Answer: In versions of SKY Index prior to 4.0d this
can be caused by a bug in the data entry grid. In this case you should order the
latest update. If you have version 4.0d or higher some customers have found that
it helps to reduce the size of the data entry window.
Question: Why do I get error 3202
(record locked by another user) while adding entries to my index?
Answer: The database engine that SKY Index uses
requires file locking. File locking is provided by a program called "SHARE".
Examine your AUTOEXEC.BAT file for an entry similar to: "C:\DOS\SHARE.EXE". If
you have an entry similar to this make sure that it has the following switch
"/L:500". For example "C:\DOS\SHARE.EXE /L:500". If it does not add this switch,
save the file and reboot your computer. If it already has this switch check for
other references to SHARE that don't and delete them. It is possible to have a
reference to SHARE in the config.sys file also.
Question: Why do I get error 91
when creating a new file?
Answer: Most likely this is due to a corrupt or
improper version of a dynamic link library. Delete the following files in your
windows\system directory and then re-install SKY Index.
Files to delete:
MSAES110.DLL, MSAJT110.DLL, VBDB300.DLL and XBS110.DLL
Question: Why do I get error 91
(object variable not set) when trying to import a SKY Index 3.x or dBase
database?
Answer: Another program you have installed has
installed the Access version 2.0 database engine. (SKY Index ships with version
1.1). You need to order the Access 2.0 database engine from SKY Software. We
charge only for shipping and handling and provide instructions on how to install
the new database engine.
Question: Why does only part of
my index appear when I view the index in my word processor?
Answer: You have inadvertently entered one or more
right curly braces '}' without entering a corresponding left curly brace '{'.
Use the search function to search for '}' in any field and either correct the
entry, delete the curly brace or add the appropriate left curly brace. Then
re-generate your index. If the problem still exists use the search function
again to search for another right curly brace and so on. If you need to put
curly braces in your index precede them with a forward slash "/".
Question: Why do I get a General
Protection Fault (GPF) when starting SKY Index?
Answer: You most likely have a corrupt Custom
Control file (.VBX file) or Dynamic Link Library (.DLL file). You should delete
the files listed below from your "\windows\system"
directory and then re-install SKY Index.
Files to delete from your c:\windows\system directory:
CMDIALOG.VBX, GAUGE.VBX, SPIN.VBX, SSDOCKTB.VBX, SSIDXTAB.VBX,
THREED.VBX, TRUEGRID.VBX, MSAES110.DLL, MSAJT110.DLL, VBDB300.DLL, VBRUN300.DLL,
XBS110.DLL
Question: Why do I get an Invalid
File Format error when trying to configure my index or trying to use the Page
Setup dialog?
Answer: You need to delete the following files from
your "windows\system"
directory and then re-install SKY Index.
Files to delete: spin.vbx, ssidxtab.vbx and threed.vbx.
Question: Why does my keyboard
lock up randomly?
Answer: Most likely your keyboard is going bad. Try
swapping with another keyboard or replace your keyboard.
Question: Why do I get an
overflow error when printing a proofing report?
Answer: You need to order an update to SKY Index.
Question: Why do I get a type
mismatch error during index generation?
Answer: Try resorting your database. Bring up your
index configuration dialog and then choose a different sort method. Then put the
sort method back to the method you wish to use. Finally click on OK. SKY Index
will then re-sort your database. Now re-generate your index.
Question: Why can't I import my
index RTF file into WordPerfect 5.1?
Answer: WordPerfect does not support Rich Text
Format (RTF). Use must import your index as an ASCII text file.
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