SKY Software

SKY Index Support Options

Registered owners of SKY Software products may receive free support through our support forums. All support, with the exception of installation issues, is handled through these forums.

What kind of problem are you having?

I can't figure out how to do something

If there is something you'd like to do, but you can't figure out how to do it. Please try these things:

Use your program's built-in help system

If the question is related to a particular dialog of your program and there is a yellow question mark at the top right of that dialog, click that question mark or press F1 on your keyboard. Depending on how your program is configured, you'll either get a help screen related to that dialog or the PDF of the User's Guide will open with the current page set to the section of the manual that deals with that dialog.

Post a question to the SKY Index Users Group or search the group to see if your question is already answered.

You can ask a community of SKY Index users a question to see if they have an answer for you. The SKY Index Users Group is a Q&A Forum where you can ask questions or search the previous posts to see if your question is already answered.

Note: You must first join the group before you can search or post questions. If you have not already subscribed, just click the purple "Join Group" button when you reach the SKY Index Users Group web page.

To search SKY Index Users Group (you must be a member of the group), click here. To join the group, send an email with the subject "Join request" to "skyindexusers-subscribe@yahoogroups.com". Adding a message about why you want to join may speed up your acceptance but is optional.

There is more information about the SKY Index Users Group below under the heading The SKY Index Users Group.

I'm having trouble installing SKY Index

If you have recently purchased SKY Index or are trying out the demo program and are having difficulty installing the program, you can contact us at support@sky-software.com. Please be sure to tell us what the difficulty is and include any error messages you might have received.

I think my program has malfunctioned and I'd like to report a problem

If your program has malfunctioned or you think it may have malfunctioned, click here for instructions on how to create a problem report.

We generally respond to reports within one business day, but it does sometimes take longer.

The SKY Index Users Group (SIUG)

What is the SKY Software Users Group?

The SKY Index Users Group (SIUG) is a forum where SKY Index users can create queries to get answers to their questions from other SKY Index owners. The SIUG can be searched and there is already a significant wealth of information available and more information is being added all the time.

We highly recommend that you join the SIUG because it is a great way to learn about SKY Index and to share your own expertise.

How do I join?

To join the group, send an email with the subject "Join request" to skyindexusers+subscribe@googlegroups.com. Adding a message about why you want to join may speed up your acceptance but is optional. Send the email from the email account you wish to use to send and receive user group messages from. Note: Using a Gmail account has significant advantages.

How do I ask a question?

If you have already joined the group and want to ask a question, send an email with your query to: skyindexusers@googlegroups.com. To join, see "How do I join?" above.

Who do I contact if I have a problem subscribing?

If you have a problem subscribing or accessing the group, please send an email to skyindexusers+owner@googlegroups.com with an explanation of your problem.

How To Get Support By Phone

All owners of SKY Index are entitled to 90 days of free phone support. Your 90 days of support starts on the first day you call for support. Phone support is available Monday through Friday from 9am to 5pm EST.

Note: If you are using a demo version of SKY Index (this includes all programs used in indexing courses such as the Berkeley course ASI courses and SI courses), you must use the SKY Index Users Group for assistance. You are not eligible for phone support. See "The SKY Index Users Group (SIUG)" above for information on joining.

To receive phone support please have the following ready when you call (540) 751-4336:

The name and version of the product you need support for.

Your product registration number (usually on the inside front cover of your manual).

A description of the problem you are having.

Please be seated at your computer so that you can perform requested actions.

Copyright ©, SKY Software. All Rights Reserved · Last update: 07 Jul 2022 · Is there a problem with our website? Please report it to: Webmaster · Every effort has been made to ensure accuracy, but we cannot be responsible for misprints. · The SKY Software logo is a registered trademark of SKY Software. · SKY Index is a trademark of SKY Software. · Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.